Terms and Conditions

1. Introduction

Welcome to Supreme Venue. These Terms and Conditions govern the use of our website and the booking of our venue and related services. By accessing our website or making a booking, you agree to be bound by these Terms and Conditions.

2. Venue Bookings

All bookings are subject to availability and confirmation by Supreme Venue.

A booking is not considered confirmed until:

• A contract has been signed and received;
• A required deposit has been paid; and
• Written confirmation has been issued by Supreme Venue.

We reserve the right to refuse or cancel bookings at our discretion where necessary.

3. Deposits and Payments

A deposit may be required to secure a booking. The deposit amount and payment schedule will be communicated during the booking process.

The remaining balance must be paid by the agreed due date prior to the event. Failure to make payment may result in cancellation of the booking.

All prices are quoted in GBP unless otherwise stated.

4. Cancellations and Refunds

Customer Cancellations

Cancellation requests must be submitted in writing.

Refunds, where applicable, will be subject to the following:

• Deposits are non refundable.
• Refund eligibility will depend on the notice period provided before the event date.
• Any expenses already incurred by Supreme Venue may be deducted from any refund.

Venue Cancellations

In the unlikely event that Supreme Venue is unable to provide the venue due to circumstances beyond our reasonable control, we will endeavour to offer an alternative date or provide a refund of monies paid. Our liability shall be limited to the amount paid by the customer.

5. Event Conduct

The hirer is responsible for:

• The conduct of all guests attending the event;
• Ensuring compliance with all applicable laws and regulations;
• Preventing any damage to the venue, fixtures, fittings, and equipment.

Supreme Venue reserves the right to remove any person whose behaviour is deemed unsafe, disruptive, illegal, or inappropriate.

6. Damage and Liability

The hirer accepts responsibility for any loss, damage, or excessive cleaning costs caused by guests, contractors, suppliers, or attendees associated with the event.

Any repair or replacement costs may be charged to the hirer.

7. Health and Safety

All guests must comply with health and safety requirements while on the premises.

Emergency exits, fire equipment, and safety procedures must not be obstructed or interfered with.

Supreme Venue reserves the right to stop any activity that may pose a risk to persons or property.

8. Alcohol and Catering

Any provision, sale, or consumption of alcohol must comply with licensing laws and venue requirements.

External caterers may only be permitted with prior written approval from Supreme Venue.

The hirer is responsible for ensuring that all external suppliers hold appropriate licences, certifications, and insurance.

9. Decorations and Equipment

Any  lighting, or equipment installations must be approved in advance.

No fixtures, fittings, walls, floors, or ceilings may be damaged, drilled, nailed, or altered without written consent.

All equipment must be removed promptly after the event unless otherwise agreed.

10. Force Majeure

Supreme Venue shall not be liable for delays, cancellations, or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters;
• Severe weather;
• Government restrictions;
• Industrial disputes;
• Utility failures;
• Public health emergencies.

11. Website Use

All content on this website is owned by or licensed to Supreme Venue and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any website content without prior written consent.

12. Privacy

Any personal information collected through our website or booking process will be handled in accordance with our Privacy Policy and applicable data protection laws.

13. Limitation of Liability

To the fullest extent permitted by law, Supreme Venue shall not be liable for:

• Indirect or consequential losses;
• Loss of profits, business, or reputation;
• Personal property lost, stolen, or damaged during an event.

Nothing in these Terms and Conditions limits liability where such limitation is prohibited by law.

14. Amendments

Supreme Venue reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on our website and will take effect immediately upon publication.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Supreme Venue

Email: info@matharus.co.uk

Telephone: 0121553 3921

Address: 10 Roebuck lane West Bromwich Birmingham B706QP

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